Refund and Returns Policy for Tud Glasni

Effective Date: January 8, 2025

At Tud Glasni, located at 101 Noble Way, Granite Falls, Washington (WA), 98252, we strive to ensure your complete satisfaction with our high-quality glass products and services. This Refund and Returns Policy outlines the terms and conditions under which you may return products, request refunds, or exchange items purchased from our website. By making a purchase with us, you agree to the terms outlined below.

1. Returns

We accept returns on eligible products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • Original Condition: The item must be in its original condition, unused, and free from any damage or alterations.
  • Original Packaging: The product must be returned in its original packaging, including all accessories, manuals, and any other items that were included at the time of purchase.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.

Exclusions: Custom-made or personalized glass products are non-returnable unless they arrive damaged or defective.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Please Note:

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrives damaged.
  • Return Shipping: You are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item.

3. Non-Returnable Items

Certain types of products are exempt from being returned, including:

  • Custom or personalized glass products
  • Items that have been installed or altered
  • Products not in their original packaging

If you are unsure whether your product is eligible for a return, please contact us before initiating the return process.

4. Damaged or Defective Items

In the event that your product arrives damaged or defective, please contact us immediately at info@tudglasni.com or call us at (360) 691-4378. Please provide the following information to expedite your request:

  • Order Number
  • Description of the Issue
  • Photographs of the Damage or Defect

We will arrange for a replacement or full refund, and Tud Glasni will cover the return shipping costs for defective or damaged items.

5. Exchange Policy

Currently, Tud Glasni does not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product once your return is approved.

6. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tudglasni.com or (360) 691-4378 to request a return authorization.

  2. Prepare Your Return: Ensure the product is in its original condition and packaging, along with all included accessories and documentation.

  3. Ship the Item: Use a trackable shipping service to return the product to the following address:

    Tud Glasni
    101 Noble Way
    Granite Falls, WA 98252
    United States

  4. Await Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at info@tudglasni.com or (360) 691-4378. Orders that have not yet been processed or shipped may be canceled without any penalties. Once an order has been shipped, it cannot be canceled, but you may return the item in accordance with our Refund and Returns Policy.

8. Return Shipping Costs

  • Defective or Incorrect Items: Tud Glasni will cover the return shipping costs.
  • Other Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part.

9. International Returns

At this time, Tud Glasni only accepts returns from customers within the United States. For international return inquiries, please contact us directly to discuss possible solutions.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us:

Tud Glasni
Address: 101 Noble Way, Granite Falls, Washington (WA), 98252
Phone: (360) 691-4378
Email: info@tudglasni.com
Website: https://tudglasni.com/

We are committed to ensuring your satisfaction and are here to assist you with any issues you may encounter. Thank you for choosing Tud Glasni for your glass solutions!

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