Sales Policy for Tud Glasni

Effective Date: January 8, 2025

At Tud Glasni, located at 101 Noble Way, Granite Falls, Washington (WA), 98252, we are dedicated to providing exceptional glass products and services to our valued customers. This Sales Policy outlines the terms and conditions that govern all purchases made through our website and at our physical location. By placing an order with us, you agree to adhere to the terms outlined below.

1. Ordering Process

When you place an order with Tud Glasni, you are agreeing to the following terms:

  • How to Order: Orders can be placed directly through our website tudglasni.com or by contacting us via phone at (360) 691-4378 or email at info@tudglasni.com.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email serves as an acknowledgment of receipt of your order but does not signify our acceptance of your order.
  • Acceptance of Order: A contract is formed only when Tud Glasni processes and dispatches your order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, and suspected fraud.

2. Product Availability

All products displayed on our website are subject to availability. While we strive to keep our inventory updated, there may be instances where a product is out of stock or unavailable. In such cases, we will notify you promptly and offer alternatives, backorder options, or a full refund if necessary.

3. Pricing

  • Currency: All prices are listed in U.S. Dollars (USD).
  • Price Accuracy: We make every effort to ensure that the prices displayed on our website are accurate. However, errors may occur. If a product is listed at an incorrect price, Tud Glasni reserves the right to cancel or refuse any orders placed for that product.
  • Price Changes: Prices are subject to change without notice. We are not liable for any price changes after you have placed your order.

4. Payment

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, and other major debit cards
  • PayPal: Secure online payment option
  • Other Secure Payment Methods: Options available during checkout, including Apple Pay and Google Pay

Payment Processing:

  • All payments are processed securely through trusted third-party payment processors.
  • By submitting an order, you authorize Tud Glasni to charge the total amount of your order, including applicable taxes, shipping fees, and any other charges, to your chosen payment method.
  • Tud Glasni does not store your payment information. All payment details are handled securely by our payment service providers.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and overnight shipping. The available shipping methods and associated costs will be displayed during the checkout process.
  • Processing Time: Orders are typically processed within 2-3 business days after payment confirmation. Custom or made-to-order glass products may require additional processing time, which will be communicated to you at the time of purchase.
  • Delivery Time: Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be provided during checkout.
  • Shipping Fees: Shipping costs are calculated based on the size, weight, and destination of your order. Free standard shipping is available for orders over $150 within the continental United States. For orders under $150, shipping fees will be added to your total at checkout.
  • Shipping Restrictions: We currently ship within the United States. For international shipping inquiries, please contact us at info@tudglasni.com.

6. Custom Orders

Tud Glasni specializes in custom glass solutions tailored to your specific requirements. Please note the following regarding custom orders:

  • Non-Refundable: Custom-made or personalized glass products are non-refundable unless they arrive damaged or defective.
  • Specifications Confirmation: A detailed confirmation of custom specifications must be provided and approved before production begins.
  • Processing Time: Custom orders may require additional processing time. Estimated completion times will be provided during the consultation process.

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible:

  • Before Processing: Orders that have not yet been processed or shipped can be canceled without any penalties.
  • After Processing: Once an order has been processed or shipped, it cannot be canceled. However, you may initiate a return in accordance with our Refund and Returns Policy.

To cancel an order, please reach out to us at info@tudglasni.com or call (360) 691-4378.

8. Warranty

All products sold by Tud Glasni come with a limited warranty that covers defects in material or workmanship under normal use. The warranty does not cover:

  • Damage caused by misuse, accidents, or improper installation
  • Normal wear and tear
  • Unauthorized modifications or alterations

If you experience any issues with your product, please contact us at info@tudglasni.com to discuss warranty claims.

9. Customer Responsibilities

As a customer, you are responsible for providing accurate and complete information during the ordering process, including:

  • Personal Information: Ensure that your name, address, phone number, and email address are correct.
  • Payment Information: Provide valid payment details to avoid delays or cancellation of your order.
  • Shipping Address: Verify that your shipping address is accurate to prevent delivery issues.

Tud Glasni is not responsible for delays or errors caused by incorrect or incomplete information provided by the customer.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By placing an order with Tud Glasni, you consent to the collection and use of your information as described in our Privacy Policy.

11. Intellectual Property

All content on the Tud Glasni website, including text, images, graphics, logos, and designs, is the property of Tud Glasni or its content suppliers and is protected by copyright laws. You may not copy, reproduce, or distribute any content from our website without express permission from Tud Glasni.

12. Limitation of Liability

To the fullest extent permitted by law, Tud Glasni shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, products, or services. This includes, but is not limited to, any loss of data, profits, or business interruptions.

13. Indemnification

You agree to indemnify and hold Tud Glasni, its employees, affiliates, officers, directors, and agents harmless from any claim, demand, damages, or expenses, including legal fees, arising out of your use of the website or violation of these Terms.

14. Governing Law

These Sales Policy terms are governed by and construed in accordance with the laws of the State of Washington, United States. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Granite Falls, Washington.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and will not affect the validity or enforceability of the remaining provisions.

16. Customer Support

If you have any questions or concerns about our Sales Policy, please contact us:

Tud Glasni
Address: 101 Noble Way, Granite Falls, Washington (WA), 98252
Phone: (360) 691-4378
Email: info@tudglasni.com
Website: https://tudglasni.com/

We are committed to providing you with an exceptional shopping experience and are here to assist you every step of the way. Thank you for choosing Tud Glasni for your glass solutions!

This Sales Policy for Tud Glasni is meticulously crafted to be SEO-friendly by incorporating relevant keywords such as “ordering process,” “payment methods,” “shipping and delivery,” “custom orders,” “refund and returns,” and “customer satisfaction.” The policy is structured with clear headings and detailed sections to enhance readability and ensure comprehensive coverage of all important aspects related to sales transactions.