Shipping Policy for Tud Glasni

Effective Date: January 8, 2025

At Tud Glasni, located at 101 Noble Way, Granite Falls, Washington (WA), 98252, we are committed to providing you with reliable and efficient shipping services. This Shipping Policy outlines the details of our shipping processes, including methods, costs, delivery times, and other important information. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. The available shipping options for your order will be displayed during the checkout process based on the size, weight, and destination of your purchase.

  • Standard Shipping:

    • Delivery Time: Typically 5-7 business days after order processing.
    • Cost: Free for orders over $150 within the continental United States. For orders under $150, shipping fees will be calculated and added at checkout.

  • Expedited Shipping:

    • Delivery Time: Typically 2-3 business days after order processing.
    • Cost: Additional fees apply, calculated based on the order size and destination.

  • Overnight Shipping:

    • Delivery Time: 1 business day after order processing for urgent orders.
    • Cost: Higher additional fees apply, calculated based on the order size and destination.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or holidays.

2. Shipping Costs

Shipping costs are determined by the size, weight, and destination of your order. The exact shipping cost will be calculated and displayed during the checkout process before you finalize your purchase.

  • Free Standard Shipping: Available for orders over $150 within the continental United States.
  • Standard Shipping: Applied to orders under $150.
  • Expedited and Overnight Shipping: Additional fees based on the selected shipping method.

3. Order Processing Time

Orders are typically processed within 2-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Custom or made-to-order glass products may require additional processing time, which will be communicated to you at the time of purchase.

4. Shipping Restrictions

We currently ship to all locations within the United States. For international shipping inquiries, please contact us at info@tudglasni.com to discuss availability and associated costs.

Please ensure that the shipping address provided is accurate and complete to avoid any delays or additional charges. Tud Glasni is not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email confirmation containing your tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to become active.

If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact us at info@tudglasni.com or call (360) 691-4378 for assistance.

6. Damaged or Missing Items

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if your order arrives damaged or if any items are missing, please contact us immediately at info@tudglasni.com or call (360) 691-4378. Please provide the following information to expedite your request:

  • Order Number
  • Description of the Issue
  • Photographs of the Damaged Product(s) or Packaging

We will promptly arrange for a replacement or refund, and Tud Glasni will cover the return shipping costs for defective or damaged items.

7. Delivery Delays

While we strive to ensure timely delivery, Tud Glasni is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances. If there is a delay with your shipment, we recommend checking the tracking information provided or contacting the carrier directly. You may also reach out to us for further assistance.

8. Signature Requirement

For certain high-value or custom orders, we may require a signature upon delivery to ensure that the product reaches the intended recipient. If a signature is required, this will be indicated during the checkout process. You will have the option to choose whether to accept this requirement based on your preference.

9. International Orders

Currently, Tud Glasni does not offer direct international shipping. For international customers interested in our products, please contact us at info@tudglasni.com to inquire about potential shipping options and associated costs. We will provide you with a shipping quote and additional instructions based on your location.

10. Returns and Exchanges

If you wish to return or exchange an item after it has been shipped, please refer to our Refund and Returns Policy for detailed information. All returns must be made in accordance with the guidelines outlined in that policy.

11. Contact Us

If you have any questions or concerns about your order or shipping details, please feel free to contact us:

Tud Glasni
Address: 101 Noble Way, Granite Falls, Washington (WA), 98252
Phone: (360) 691-4378
Email: info@tudglasni.com
Website: https://tudglasni.com/

We are dedicated to ensuring your satisfaction and are here to assist you with any issues you may encounter. Thank you for choosing Tud Glasni for your glass solutions!

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